Your privacy matters to us at Te Ihi Wellness. This policy explains how we collect, use, and protect your personal information when you visit or shop at teihiwellness.com.

 

What We Collect

When you browse our site, we automatically gather some details about your device—like your browser type, IP address, time zone, and cookies. As you explore, we also learn which pages or products you view, what brought you to our site, and how you interact with us. We call this “Device Information.”

When you make a purchase or try to place an order, we collect information like your name, billing and shipping address, payment details, email, and phone number. We refer to this as “Order Information.”

Together, “Personal Information” means both Device and Order Information.

 

How We Collect Information

Cookies: Small files that help us remember you and improve your experience. Learn more or disable cookies at allaboutcookies.org.

Log Files: These track actions on our site, such as your IP address and browser type. 

Web Beacons, Tags & Pixels: Tools that help us understand how you use our site.

 

How We Use Your Information

We use your Order Information to:

• Process and ship your orders 
• Communicate with you
• Screen for potential risk or fraud
• Share updates, offers, or product info—if you’ve opted in

 

Device Information helps us: 

• Prevent fraud and keep our site safe
• Improve your experience through analytics and marketing insights

 

Sharing Your Information

We may share your information with trusted third parties to help us serve you better. For example, we use Shopify for our online store (read their privacy policy) and Google Analytics to understand how you use our site (read their privacy policy). You can opt out of Google Analytics here. 

We may also share your information to comply with laws or protect our rights.

 

Behavioural Advertising

We may use your information to show you relevant ads or offers. Want to know more? Visit the Network Advertising Initiative.

 

You can opt out of targeted ads here:

• Facebook
• Google
• Bing
• Or via the Digital Advertising Alliance

 

Your Choices

If you’d like us to delete your information, just let us know. We’ll keep your order info unless you ask us to remove it.

 

Updates to This Policy

We may update this policy from time to time. Any changes will be posted on this page.

 

For Minors

Our site is not intended for anyone under 18 years old.

 

Website Terms & Conditions

Welcome to Te Ihi Wellness! By shopping with us at teihiwellness.com, you agree to the terms below. Please read them carefully and contact us if you have any questions.

 

Who We Are

Te Ihi is a proud New Zealand brand, offering premium Manuka products worldwide.

 

Your Account

To shop with us, you’ll need to provide accurate, up-to-date information. Please keep your account details safe. If you think someone has accessed your account without permission, change your password and let us know right away.

 

Ordering & Payment

When you place an order, you’re making an offer to buy our products. We’ll confirm acceptance by email, SMS, or by shipping your order. Prices are as listed at the time of your order, plus any applicable taxes and shipping fees. Only one discount can be used per order.

 

Payment is due in full at checkout. We accept credit/debit cards and other methods listed on our site. If payment fails, your order will be cancelled.

 

Delivery

We’ll ship your order according to your chosen delivery option. For details, see our Shipping Terms.

 

Cancellations & Returns

Once your order has shipped, it can’t be cancelled unless allowed by law or our policies. If your product arrives defective, let us know and we’ll offer a replacement or credit. See our Returns & Refund Policy for more details.

 

Risk & Ownership

You own your products once they’re delivered and paid for in full.

 

Our Liability

We do our best to provide great products and service. However, to the extent allowed by law, we’re not liable for indirect or consequential losses.

 

General

We may update these terms at any time. The version on our website at the time of your order applies. If any part of these terms is found invalid, the rest remain in effect. We’re not responsible for delays beyond our control (like natural disasters or regulatory changes).

 

Contact Us

Have questions about our Privacy Policy or Terms? We’re here to help! Email us at kiaora@teihiwellness.com.