Our Satisfaction Promise
At Te Ihi Wellness, we stand proudly behind every product we offer. If you’re not absolutely delighted with your purchase, we’ll do everything we can to make it right.

 

For Website Purchases
If you bought your Te Ihi Wellness product directly from our website and aren’t completely satisfied, please contact us within 14 days of receiving your order. We want you to love what you ordered, and we’re committed to ensuring your happiness.

 

For Purchases from Other Retailers
If you purchased our products elsewhere, please email us at kiaora@teihiwellness.com and we’ll work with you to find a solution.

 

How to Request a Return or Refund
To help us process your request quickly, please email kiaora@teihiwellness.com with the following details:

• Your order confirmation email (including your order number)
• Delivery documentation (including your delivery number)
• A list and description of the items you wish to return
• The reason for your return

Once we receive your information, we’ll provide instructions for returning your parcel. Please ensure items are securely packaged to avoid damage in transit. Returns are processed within 4 working days of receipt.

 

Damaged or Incorrect Parcels
If your order arrives damaged or doesn’t match what you ordered, we sincerely apologize. We’re happy to refund or replace your item(s). Please email us with:

• A photo of the issue
• The return information listed above
• Common reasons for returns include:
• Jar damaged or broken on arrival
• Product quality does not meet your expectations
• Incorrect item received
• Return Address
  (Please contact us for the current return address when your return is approved.)